Returns and Refunds Policy

 

 

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Thank you for shopping with No.1 Urban Aesthetics.

We pride ourselves on offering high-quality products and customer satisfaction.

Please read below for our full Returns and Refunds Policy.

 

 

 

Affiliate Products

 

 

Some products promoted on our website are fulfilled by third-party brands via affiliate partnerships.

When purchasing these products, you will be redirected to the third-party supplier’s site to complete your order.

All returns, exchanges, and refund requests for affiliate products must be processed directly with the relevant third-party company, following their individual terms and conditions.

 

No.1 Urban Aesthetics is not responsible for shipping, returns, refunds, or disputes relating to purchases made via affiliate links.

 

 

 

Dropshipped Products

 

 

Certain products are shipped directly to you from our trusted suppliers via a dropshipping model.

 

We offer a 14-day returns window from the date you receive your order for dropshipped products.

To be eligible for a return, your item must be:

 

• Unused

• In the same condition that you received it

• In the original packaging

 

 

You must contact us at info@no1-urbanaesthetics.co.uk within 14 days to initiate a return request.

 

Please do not send your purchase back to the manufacturer directly unless instructed.

 

 

 

Non-Returnable Items

 

 

The following items are non-returnable:

 

• Opened skincare products

• Personal care or hygiene products

• Gift cards or downloadable software products

• Sale or clearance items

 

 

 

 

Refunds (if applicable)

 

 

Once your return is received and inspected, we will send you an email notification.

If approved, your refund will be processed to your original method of payment within 7–10 business days.

Please note that processing times may vary depending on your bank or card issuer.

 

 

 

Exchanges (if applicable)

 

 

We only replace items if they are defective or damaged.

If you need to exchange a product for the same item, please email us at info@no1-urbanaesthetics.co.uk within 7 days of receiving your order.

 

 

 

Shipping Costs for Returns

 

 

Customers are responsible for paying the shipping costs for returning an item unless the product is defective or the wrong item was received.

 

Original shipping costs are non-refundable.

 

 

 

Contact Us

 

 

If you have any questions about returns, exchanges, or refunds, please contact us:

 

No.1 Urban Aesthetics

Part of CRB Healthcare and Aesthetics Ltd

Company Number: 16322652

Email: info@no1-urbanaesthetics.co.uk

Phone: 01782 444086

Website: www.no1-urbanaesthetics.co.uk